What are Resource Usage Policies?

In a shared hosting environment, a server's resources are what economists would call a common pool resource. Although each server has plenty of available system resources for everyone, no single user has the right to use all of the resources for themselves. In an effort to protect against the tragedy of the (server) commons, we have placed limits on the amount of a server's resources that any given user may consume. While these are limits, server abuse is not limited to these policies and is up to Frogabog discretion what constitutes server abuse. Please note that these resource policies are applicable towards all hosting services.

The Purpose of These Policies

Understand that these policies are in place to protect you, our customers, from poor service quality. If we need to impose a restriction on an account for resource abuse, that account is in violation of at least two of these policies (or one policy to a very serious degree) and is adversely affecting the other clients on their server. The large majority of sites, at least 99.5%, will never have to take these limits into consideration. That being said, it's good to be aware of them.

Enforcement

It is also important to note that many of these limits can be seen as "soft" limits. They are not actively enforced. If, however, you start to affect the overall performance of a server, we will contact you. If an account is found to be in violation of these Resource Usage Policies, we will do our best to work with clients to give 48 hours, 5 days, or 10 days notice depending on the severity of the violation. We reserve the right as outlined in the Terms of Service to suspend a site if it is causing a severe problem.

The Policies

Unsolicited Bulk/Commercial Email / SPAM

The use of Frogabog servers and networks to transmit unsolicited bulk/commercial email (also know as SPAM) is strictly forbidden. Under no circumstance is the transmission of SPAM acceptable or tolerated.

The transmission of spam from our servers and networks can cause irreparable monetary and reputation damage. All damages caused by spamming will be prosecuted to the fullest extent of the law.

Any client caught explicitly spamming from our servers or networks will have their account immediately terminated & without notice.

General Content & Service Restrictions

Backups
Frogabog's servers are not allowed be used as a backup/storage system and only one cPanel backup for that same account is allowed.

Reselling
Reselling is not allowed on our standard hosting plans. If reselling is desired, please contact us.

Adult Content
Under no circumstance is adult content permitted on Frogabog's servers or networks. All adult oriented pictures, videos, links, written content and similar is strictly prohibited. Should you require hosting for adult oriented content, please contact a host who specializes in this hosting realm.

Chat Applications
All interactive chat web applications are strictly prohibited on Frogabog's servers. This includes but is not limited to chat applications written in PHP, Perl, CGI, Python, Ruby, etc. in addition to IRC or IRC bots. Any web application that provides 'real-time' chat is not permitted. Shoutboxes, Chatboxes and other web based chat programs other than those specifically provided by Frogabog are prohibited.

Web Applications & Web Accessible Scripts
All web applications that are out of date and actively being exploited will be shut down immediately without notice. As a webmaster you should evaluate your web based applications and scripts on a regular basis to ensure they're secure and up to date.

General

If you have a question on whether or not your content is in violation, please email our Abuse Department for clarification.

 

Resource Usage Restrictions

Processes
Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:

Database Restrictions

Files and Directories

Web

Email and Mailing Lists

Cron Jobs

Shell

Failure To Comply With Policy

Failure to fully comply with these terms is grounds for account suspension and/or termination (with or without refund, subject to Frogabog's discretion). All accounts and/or servers contained within Frogabog's network must adhere to the above policies.

We reserve the right to remove any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund--and none will be given. No refunds for advanced payment.

Questions

The examples listed herein are a guide and may not be an exhaustive list. If you have a question on whether or not your content is in violation, please email our Abuse Department for clarification.

 


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